Grievance Redressal

Level 1 — Your branch

Please first raise your concern with your branch manager. Most issues are resolved at this level within a few working days.

Level 2 — Grievance Redressal Officer

If you are not satisfied with the branch response, write to our Grievance Redressal Officer with your account details and the nature of the complaint.

Level 3 — Banking Ombudsman

If your complaint is not resolved within the stipulated time, you may approach the Banking Ombudsman under the Reserve Bank of India scheme.